Action Air Plumbing Company

From the collected reviews, it is evident that customers of Action Air Plumbing Company have had polarized experiences. Positive reviews reflect a strong appreciation for certain technicians and their service. For instance, one customer expressed gratitude for Terry's thoroughness and clear communication during a maintenance check, underscoring the value of a knowledgeable technician who genuine... Read more

From the collected reviews, it is evident that customers of Action Air Plumbing Company have had polarized experiences. Positive reviews reflect a strong appreciation for certain technicians and their service. For instance, one customer expressed gratitude for Terry's thoroughness and clear communication during a maintenance check, underscoring the value of a knowledgeable technician who genuinely cares. The efficiency in scheduling appointments outside regular hours also received commendation, demonstrating responsiveness valued by patrons. Conversely, a troubling trend emerges from the negative reviews, centering on reliability and follow-through. Several customers report no-shows for scheduled appointments and an alarming lack of communication regarding part deliveries and service completion timelines. Significant frustration was voiced about an apparent disregard for customer wellbeing, especially in cases involving urgent heating repairs during cold weather. Also concerning are allegations of unfulfilled promises related to service jobs. A review detailed dissatisfaction with a poorly completed access hole installation, wherein the customer's expectations of workmanship, as explained by staff, were not met. This kind of mismatch indicates a potential issue in training and quality control. Furthermore, the handling of complaints and customer follow-up seems lacking, as evidenced by complaints regarding rude customer service and an unresponsive owner. Overall, while there are pockets of satisfied customers, the frequency and intensity of negative experiences suggest that Action Air Plumbing Company may need to address operational inconsistencies, improve customer service training, and ensure reliable communication to enhance their reputation and customer satisfaction. Read less