Reliable Plumbing Contractors

The reviews reflect a divide in customer experiences with Reliable Plumbing Contractors. Positive sentiments predominantly focus on the quality of the plumbing work performed. Many customers note the team's responsiveness and professionalism, highlighting their long-term relationship with the company, spanning more than a decade in some cases. The praise indicates that Reliable Plumbing is regarde... Read more

The reviews reflect a divide in customer experiences with Reliable Plumbing Contractors. Positive sentiments predominantly focus on the quality of the plumbing work performed. Many customers note the team's responsiveness and professionalism, highlighting their long-term relationship with the company, spanning more than a decade in some cases. The praise indicates that Reliable Plumbing is regarded as a trustworthy option for reliable repairs and installations. Conversely, a recurring theme of dissatisfaction arises from issues related to pricing and customer service. Multiple reviews point out the high costs associated with the service, particularly mentioning unexpected fees such as the $70 trip charge and the hourly labor cost of $135, compounded by a lack of transparency regarding these charges. Customers express feeling misled about pricing, with specific complaints about being charged for time that did not reflect the actual work performed. This has led some to label the company as "price gouging." Moreover, the company's customer service has faced scrutiny, specifically regarding the handling of complaints and grievances. Several reviews mention interactions with the office manager that resulted in feelings of rudeness and disrespect. Instances of poor communication and dissatisfaction with follow-up on issues were highlighted, which significantly impacted the overall experience for some customers. In summary, while Reliable Plumbing Contractors is praised for its workmanship and adherence to quality standards, it faces serious challenges in customer service and the transparency of its pricing practices. This combination of strengths and weaknesses suggests that the company needs to address these customer concerns to maintain and grow its client base effectively. The mention of severing ties with the company by some reviewers signals a potential risk to their reputation if these issues remain unresolved. Read less