San Juan Plumbing

The reviews indicate a clear dichotomy in customer experiences with San Juan Plumbing. Positive feedback revolves around the quality of work and reasonable pricing. One reviewer specifically mentioned satisfaction with the replacement of a water heater and garbage disposal, noting comparative pricing and good workmanship. This reflects a positive aspect of the company's service offering. Converse... Read more

The reviews indicate a clear dichotomy in customer experiences with San Juan Plumbing. Positive feedback revolves around the quality of work and reasonable pricing. One reviewer specifically mentioned satisfaction with the replacement of a water heater and garbage disposal, noting comparative pricing and good workmanship. This reflects a positive aspect of the company's service offering. Conversely, the negative experiences recount instances of unprofessional behavior from technicians, particularly an older worker who exhibited a lack of enthusiasm and preparation for the job. Issues such as incomplete work, inadequate communication regarding costs, and a defensive response from management have led to customer frustration. One reviewer felt compelled to question the basic preparedness of the technician, highlighting a disconnect between customer expectations and service delivery. Common threads in the negative reviews suggest a deterioration in service quality and a potential decline in customer care standards. These factors have affected customers' loyalty, prompting them to seek alternative plumbing services despite past positive experiences. Responding to these deficiencies could be crucial for San Juan Plumbing to retain and rebuild trust with its client base. Read less