Duncan Plumbing Solutions

The reviews for Duncan Plumbing Solutions provide a robust mix of experiences that highlight both their strengths and weaknesses. Positive sentiments primarily revolve around the professionalism, timeliness, and friendliness of the staff. Multiple customers mentioned the ease of scheduling appointments and the technicians' punctuality, reinforcing a reputation for reliability in service delivery. ... Read more

The reviews for Duncan Plumbing Solutions provide a robust mix of experiences that highlight both their strengths and weaknesses. Positive sentiments primarily revolve around the professionalism, timeliness, and friendliness of the staff. Multiple customers mentioned the ease of scheduling appointments and the technicians' punctuality, reinforcing a reputation for reliability in service delivery. Many reviewers expressed satisfaction with the quality of the repairs performed, complimenting the knowledge and efficiency of technicians like Mike, Chris, and Paul. Affordability also emerged as a common theme in glowing reviews, with several customers noting reasonable pricing compared to competitors. For instance, a satisfied customer highlighted a lower estimate that contrasted favorably with another company's quote. On the flip side, a subset of reviews pointed out significant concerns, particularly regarding the clarity of communication and pricing transparency. One customer experienced frustration due to miscommunication around appointment times, leading to a perception of negligence on the company's part. Additionally, there were complaints about certain charges being perceived as excessive, particularly for standard services. Such feedback indicates room for improvement in setting clear expectations and providing upfront, consistent pricing. Overall, Duncan Plumbing Solutions seems to have a solid foundation of satisfied customers who recommend their services, yet they would benefit from addressing communication issues and ensuring their pricing policies are clearly communicated to enhance customer trust and satisfaction further. Read less