Spartan Plumbing Heating & Air

A majority of reviews for Spartan Plumbing Heating & Air reflect a split sentiment, where positive experiences are balanced by alarming complaints. Notably, customers who have had direct interactions with specific technicians like Raul, Kory, and Jesse have expressed satisfaction with their professionalism and skills, often recommending their services. One client emphasized that they had relied on... Read more

A majority of reviews for Spartan Plumbing Heating & Air reflect a split sentiment, where positive experiences are balanced by alarming complaints. Notably, customers who have had direct interactions with specific technicians like Raul, Kory, and Jesse have expressed satisfaction with their professionalism and skills, often recommending their services. One client emphasized that they had relied on Raul for years, emphasizing his reliability and trustworthiness. Conversely, there are significant recurring themes in negative reviews. Several customers recounted experiences involving poor communication and unmet service expectations. A customer who filed a claim through a home warranty expressed frustration with Spartan's failure to communicate the status of their diagnosis to the warranty provider, leading to prolonged inconvenience. Another user shared their discontent regarding a technician's abrupt departure after damaging plumbing, noting a frustrating interaction over billing for incomplete work. Furthermore, there are reports of unprofessional behavior, such as inadequate resolution to service issues and billing disputes without proper remedial actions. One review detailed a situation where a main water line was damaged during work done by Spartan, resulting in unnecessary additional costs. This has led to a sentiment of distrust among several clients, with some explicitly stating they would not recommend or use Spartan again. In summary, while some customers appreciate Spartan Plumbing Heating & Air for their quick response and quality service from certain technicians, the overarching narrative points to serious operational and communication issues that deter new and potential clients. The company may benefit from addressing these service breakdowns to improve customer relationships and satisfaction. Read less