Overview of Company Customer Sentiment Analysis in May
The review set paints a deeply concerning picture of Boyce Plumbing across nearly every dimension. Professionalism is severely damaged by repeated no-call/no-shows, failure to return calls, technicians leaving jobs without completing work, and dismissive or rude communication — with only 3 of 10 reviews offering any positive professionalism remarks. Project completion is similarly alarming: mult... Read more
The review set paints a deeply concerning picture of Boyce Plumbing across nearly every dimension. Professionalism is severely damaged by repeated no-call/no-shows, failure to return calls, technicians leaving jobs without completing work, and dismissive or rude communication — with only 3 of 10 reviews offering any positive professionalism remarks. Project completion is similarly alarming: multiple reviews describe abandoned jobs, unresolved leaks, a gas safety certification that proved dangerously incorrect, and a faucet installation that caused a ceiling collapse and mold — with only one review describing a job completed satisfactorily. Pricing drew explicit criticism, including a disputed $90 diagnostic charge and a $970 faucet replacement described as steep, alongside one review noting reasonable pricing. Experience scores slightly higher due to a handful of positive reviews praising specific technicians (Ricky and Tory) for knowledge and skill, but these are outweighed by documented failures in workmanship. The overall WW Score reflects a contractor with serious, recurring operational and quality failures. Read less