Ricky Boyce Plumbing Heating & Air Conditioning

The reviews indicate a divided clientele experience with Ricky Boyce Plumbing Heating & Air Conditioning. On one side, there are customers who appreciated the technical expertise and compassion shown by individual technicians like Tory, who provided detailed explanations and addressed customer concerns effectively. These instances highlight the positive interpersonal skills and expertise of some s... Read more

The reviews indicate a divided clientele experience with Ricky Boyce Plumbing Heating & Air Conditioning. On one side, there are customers who appreciated the technical expertise and compassion shown by individual technicians like Tory, who provided detailed explanations and addressed customer concerns effectively. These instances highlight the positive interpersonal skills and expertise of some staff, suggesting that there is potential for excellent service but it may not be consistent across all situations. Conversely, a significant number of negative reviews reveal serious issues related to the company's reliability and service execution. Key themes include: - Poor Communication and Responsiveness: Numerous reviews mention experiences where the company failed to return calls or set clear expectations for scheduling repairs. Customers express frustration over delayed responses and lack of follow-through on promises made during initial contact. - Quality of Work: Several reviews indicate dissatisfaction with the quality of service provided, including unresolved issues (e.g., leaky drains remaining unaddressed) and improper installations that led to additional damage, such as the ceiling collapse due to a poorly installed faucet. These concerns raise issues about the technical competency of the work performed. - High Pricing and Unexpected Charges: Customers have drawn attention to high costs for services that either were not completed satisfactorily or were expensive compared to other local companies. Instances of surprise charges, such as a $90 bill for an estimate, have left customers feeling misled and frustrated. - Customer Recommendations: The diverging reviews culminate in a general recommendation to seek alternative plumbers, with several customers stating they would not come back to Ricky Boyce Plumbing Heating & Air Conditioning due to their experiences. This sentiment indicates a strong likelihood that negative experiences could significantly impact the company's reputation. In summary, while some technicians receive praise for their professionalism, the prevailing sentiment reflects dissatisfaction with the company's operational effectiveness, communication, and service reliability. This may suggest a need for improved management practices and training to enhance consistency and customer experience. Read less