Gibson Plumbing, Heating & Air Conditioning

Gibson Plumbing shows significant weaknesses across multiple dimensions. While crew-level technical skill is acknowledged in two reviews, the company suffers from severe professionalism issues centered on owner/management behavior including dishonesty, poor communication, and gaslighting. Pricing concerns are prominent, with customers reporting unexpected charges, inflated quotes, and lack of tran... Read more

Gibson Plumbing shows significant weaknesses across multiple dimensions. While crew-level technical skill is acknowledged in two reviews, the company suffers from severe professionalism issues centered on owner/management behavior including dishonesty, poor communication, and gaslighting. Pricing concerns are prominent, with customers reporting unexpected charges, inflated quotes, and lack of transparency. Project completion is compromised by incomplete initial assessments and recurring problems post-job. The 2020 review details systematic deception about equipment compatibility and crew training; the 2018 review highlights abandonment of customer communication; and multiple reviews from 2014-2016 allege dishonest billing practices. Only the crew's technical execution receives consistent praise. Read less