Dwayne Payne Plumbing Company

This single review documents severe failures across all dimensions. The technician misdiagnosed the A/C problem, charged for an unnecessary filter replacement, failed to complete requested coil cleaning on the first visit, and provided inadequate follow-up service with multiple unanswered calls over a weekend. Responsiveness was extremely poor, and the work quality was substandard. However, a WW S... Read more

This single review documents severe failures across all dimensions. The technician misdiagnosed the A/C problem, charged for an unnecessary filter replacement, failed to complete requested coil cleaning on the first visit, and provided inadequate follow-up service with multiple unanswered calls over a weekend. Responsiveness was extremely poor, and the work quality was substandard. However, a WW Score cannot be reliably calculated from a single review, as one customer's experience—however detailed—does not provide sufficient data to establish patterns or confidence in contractor performance. Read less