Black Plumbing

The recent reviews for Black Plumbing reflect a mixed sentiment, with several customers praising their professionalism, efficiency, and quality of service. However, negative experiences highlighted issues such as lateness, lack of preparedness, and high pricing. While some customers appreciate the positive interactions with technicians, frustrations regarding unresolved mistakes and inadequate cus... Read more

The recent reviews for Black Plumbing reflect a mixed sentiment, with several customers praising their professionalism, efficiency, and quality of service. However, negative experiences highlighted issues such as lateness, lack of preparedness, and high pricing. While some customers appreciate the positive interactions with technicians, frustrations regarding unresolved mistakes and inadequate customer service diminish the overall satisfaction. The divide between commendatory and critical feedback suggests a need for improvement in consistency and communication. In greater detail, common findings among the reviews showcase a split in customer satisfaction. Many customers recognized the professionalism and efficiency of employees when performing repairs, stating that technicians were knowledgeable and often went above and beyond expectations in their work. Several reviews spotlighted individual technicians favorably, mentioning their friendliness and capability to resolve plumbing issues effectively. Conversely, the reviewers also expressed significant frustration over repeated lapses in punctuality, with several instances of technicians arriving late or unprepared for the job. Complaints about uncommunicated price increases and mismanagement of tools further compounded customer dissatisfaction. A recurring theme appeared regarding the follow-up service Read less