Pither Plumbing

The reviews reveal a dual narrative about Pither Plumbing, showcasing both commendations and criticisms. A segment of customers commend the company for their promptness, professionalism, and reasonable pricing, highlighting technicians' expertise and the effective resolution of plumbing issues. Positive feedback comes from long-term users who trust the company with their residential and rental pro... Read more

The reviews reveal a dual narrative about Pither Plumbing, showcasing both commendations and criticisms. A segment of customers commend the company for their promptness, professionalism, and reasonable pricing, highlighting technicians' expertise and the effective resolution of plumbing issues. Positive feedback comes from long-term users who trust the company with their residential and rental properties, applauding their reliability and quality of service. Conversely, substantial criticisms emerge regarding pricing practices perceived as exorbitant, with some customers alleging instances of price gouging compared to competitors. Additionally, complaints about the reliability of appointments are prominent; several reviews mention technicians failing to show up or communicate changes, leading to significant frustration among clients. This lack of follow-up is compounded by customer service issues, with reports of rude interactions adding to the dissatisfaction. Communication breakdown appears to be a recurrent theme, with customers expressing a desire for clearer updates and an acknowledgment of the service issues they experienced. Some reviews emphasized the need for callbacks or client consideration, indicating that respect and responsiveness are areas needing improvement for the company. In conclusion, while Pither Plumbing retains a loyal customer base who attest to their service quality, current reviews suggest an urgent need for the company to improve customer service practices and address pricing concerns to regain the trust of dissatisfied customers. Read less