Napps Cooling, Heating & Plumbing

The reviews for Napps Cooling, Heating & Plumbing present a mixed sentiment, highlighting both commendable service and significant frustrations. Many customers appreciate the professionalism and quick response times of certain technicians, noting positive interactions and satisfactory problem resolutions. However, there are serious complaints regarding missed appointments, poor communication, and ... Read more

The reviews for Napps Cooling, Heating & Plumbing present a mixed sentiment, highlighting both commendable service and significant frustrations. Many customers appreciate the professionalism and quick response times of certain technicians, noting positive interactions and satisfactory problem resolutions. However, there are serious complaints regarding missed appointments, poor communication, and disappointing billing practices. A particular review raised concern about the professionalism of one employee, leading to a loss of trust. Overall, while there are positive aspects, the negative experiences could significantly impact the company's reputation. In detail, the sentiment analysis reveals a clear division between satisfied and dissatisfied customers. Positive reviews often highlight the efficiency and expertise of technicians, with speedy service and effective repairs being common praises. Customers felt valued when their issues were resolved quickly, reflecting well on the company Read less