Daniels Plumbing

Quality of Work from Daniel: A consistent theme in positive reviews highlights Daniel's technical competence, professionalism, and the ability to efficiently resolve plumbing issues. Customers frequently mention that he was polite and provided thorough explanations about the problems and solutions.Office Communication Issues: A significant number of reviews underscore considerable frustration with... Read more

Quality of Work from Daniel: A consistent theme in positive reviews highlights Daniel's technical competence, professionalism, and the ability to efficiently resolve plumbing issues. Customers frequently mention that he was polite and provided thorough explanations about the problems and solutions.Office Communication Issues: A significant number of reviews underscore considerable frustration with the company's administrative communication, particularly relating to follow-ups and responsiveness. Clients reported difficulty in reaching the office, unreturned calls, and rude interactions with the secretary, Blanca. This has been a common point of contention in numerous negative reviews, detracting from the otherwise positive sentiment about Daniel's work.Inconsistency in Service Experiences: While many customers found their experiences satisfactory and appreciate Daniel's dedication to solving their plumbing issues, others perceived a pattern of unprofessionalism, particularly highlighting missed appointments, lack of follow-up, and perceived scams associated with service charges.Dependence on Home Warranty Services: Many reviewers mentioned that they were referred to Daniel's Plumbing through home warranty companies. While some found the service prompt and beneficial, others felt that warranty-related work was handled poorly, leading to dissatisfaction with the overall process.Mixed Recommendations: Overall, customer feedback suggests a split decision on recommending the company. Some expressed a strong willingness to endorse Daniel based on positive interactions, while others strongly advised against using Daniel's Plumbing due to poor experiences tied to communication and service reliability.Professionalism of Staff: Reviews that praised Daniel often mentioned interactions that established confidence and rapport, while those critiquing the company frequently cited unprofessional behavior from office staff. The contrast in customer service experiences highlights a systemic issue within team dynamics. In conclusion, while Daniel's technical abilities as a plumber are frequently endorsed, the overarching concern for many customers lies in the effectiveness and professionalism of the office staff, which leads to an overall mixed review sentiment of Daniel's Plumbing. Read less