Overview of Company Customer Sentiment Analysis in May
Three of the four reviews are highly negative and describe serious failures across nearly every dimension. Professionalism is severely damaged by accounts of workers showing up unannounced, hanging up on customers, poor communication, and leaving job sites in disarray. Pricing is a major concern, with two reviewers explicitly describing significant cost overruns and hidden charges not disclosed un... Read more
Three of the four reviews are highly negative and describe serious failures across nearly every dimension. Professionalism is severely damaged by accounts of workers showing up unannounced, hanging up on customers, poor communication, and leaving job sites in disarray. Pricing is a major concern, with two reviewers explicitly describing significant cost overruns and hidden charges not disclosed until billing, and one reviewer calling the company 'con artists' who pursue legal action for payment. Project completion is critically low, with one reviewer describing an abandoned job leaving a home without a functional bathroom and kitchen for weeks, and another describing a four-day job that was quoted as one day with unresolved resulting damage. The sole positive review is brief, generic, and from 2017, providing minimal counterweight to the pattern of serious complaints. Read less