Texas Plumbing & Backflow

Positive Experiences: A significant number of customers expressed strong satisfaction with the quality of work done by Texas Plumbing & Backflow. Many reviewers praised specific employees, like Bubba and Chris, for their professionalism, efficiency, and ability to resolve plumbing issues swiftly. Clients consistently mentioned the reasonable pricing and the high standard of jobs completed, reinfor... Read more

Positive Experiences: A significant number of customers expressed strong satisfaction with the quality of work done by Texas Plumbing & Backflow. Many reviewers praised specific employees, like Bubba and Chris, for their professionalism, efficiency, and ability to resolve plumbing issues swiftly. Clients consistently mentioned the reasonable pricing and the high standard of jobs completed, reinforcing the notion that the company is trustworthy and skillful.Speed and Reliability: Reviewers highlighted the company's ability to provide timely service despite its busy schedule. Multiple customers noted how the company managed to accommodate urgent requests, demonstrating a commitment to customer needs.Issues with Customer Service: On the flip side, some reviews pointed out serious concerns regarding customer service, particularly the conduct of one employee, Cindy. Several customers described her response as rude and unhelpful, which led to dissatisfaction. This seems to have overshadowed positive experiences for a few respondents, indicating a possible area of concern for the company.Communication Problems: Some reviews brought attention to significant delays in communication, particularly about estimates. Customers reported difficulty in getting timely responses from the office, which can hinder the otherwise positive perception of the company. Clients expressed frustration over having to chase down information regarding estimates.Mixed Reviews on Pricing: While many found the pricing fair and equitable, a few reviews critically expressed that certain jobs felt overpriced, suggesting that the company may need to revisit its pricing strategy to ensure that clients feel they are receiving value for their money. In conclusion, while Texas Plumbing & Backflow is recognized for its skilled plumbing services and has built a loyal customer base, addressing the concerns regarding certain staff interactions and improving communication could enhance the overall customer experience significantly. Read less