C.M. Grossman Plumbing

The reviews generally highlight a strong positive sentiment towards C.M. Grossman Plumbing, particularly for their customer service and efficiency. Reviewers commonly commend the responsiveness of the staff, with one customer specifically mentioning a helpful phone assistant and the quick arrival of a technician. These aspects contribute significantly to the company's positive reputation, showcasi... Read more

The reviews generally highlight a strong positive sentiment towards C.M. Grossman Plumbing, particularly for their customer service and efficiency. Reviewers commonly commend the responsiveness of the staff, with one customer specifically mentioning a helpful phone assistant and the quick arrival of a technician. These aspects contribute significantly to the company's positive reputation, showcasing a commitment to customer satisfaction. The balance of the reviews, however, reveals a significant concern with follow-up service. The customer who experienced a recurring leak after initial repairs expressed frustration with the technician's lack of response and unfulfilled promise to return. This inconsistency, while not representative of all experiences, poses a risk to the overall perception of reliability for the plumbing service. A commonly shared sentiment is the transparency in billing and communication. Customers appreciated the upfront discussions regarding work scope and pricing, which helped them avoid potential overcharges. This aspect was particularly highlighted as making C.M. Grossman Plumbing a trustworthy choice among competitors. Overall, while the company excels in several areas such as promptness and fair pricing, addressing the concerns regarding follow-up responsiveness would enhance the overall customer experience. Read less