Value Rooter Corporation

A comprehensive analysis of the reviews reveals several common themes regarding customer experiences with Value Rooter Corporation. The predominant sentiment is highly negative, influenced by factors such as poor communication, unreliable service, and inadequate customer support.Communication Failures: Many customers reported a lack of communication concerning appointment scheduling. Multiple revi... Read more

A comprehensive analysis of the reviews reveals several common themes regarding customer experiences with Value Rooter Corporation. The predominant sentiment is highly negative, influenced by factors such as poor communication, unreliable service, and inadequate customer support.Communication Failures: Many customers reported a lack of communication concerning appointment scheduling. Multiple reviews noted instances of "no-call, no-show" situations, with some customers waiting all day for technicians who never arrived. Even when follow-up calls were made, customers often received vague or contradictory updates about service times, which led to significant frustration.Unprofessional and Incompetent Service: There were numerous reports regarding the unprofessional behavior exhibited by office staff and technicians alike. Customers described experiences of feeling dismissed or treated rudely by customer service representatives. Additionally, some technicians were criticized for their workmanship, leading to further property issues. There were complaints about technicians not having appropriate tools or parts, resulting in incomplete services and demanding multiple visits.Quality of Work: While a few reviews praised specific technicians for their skills and professionalism, many others reported substandard work that did not resolve the original issues. Customers expressed concern over the need for additional repairs after initial services, indicating a lack of thoroughness in the initial jobs performed.Business Operations Issues: Many reviews suggest a systemic issue within Value Rooter Corporation Read less