Stone of Hope Maintenance

The feedback for Stone of Hope Maintenance, particularly from the reviewer, indicates a deeply negative sentiment. The reviewer expresses significant dissatisfaction with the quality of work provided by Lloyd, emphasizing inadequate repairs that led to further complications. Despite acknowledging the accommodating scheduling, the overall impression is marred by subpar craftsmanship, poor communica... Read more

The feedback for Stone of Hope Maintenance, particularly from the reviewer, indicates a deeply negative sentiment. The reviewer expresses significant dissatisfaction with the quality of work provided by Lloyd, emphasizing inadequate repairs that led to further complications. Despite acknowledging the accommodating scheduling, the overall impression is marred by subpar craftsmanship, poor communication regarding refunds, and a perceived lack of professionalism. The warning to other potential customers showcases a strong sense of disappointment and frustration with the service received. In the detailed sentiment analysis, it can be observed that while the reviewer appreciated Lloyd's willingness to work on a Sunday and his consistent availability, the overall quality of the work performed was deemed unacceptable. The reviewer specifically notes issues with the drywall patch, including excessive drying time, crumbling texture, and poor aesthetics, which undermined any positives. The response from Lloyd, which included a refusal to offer a partial refund and a demand for payment for what was perceived as a correction rather than a remedy, further exacerbated the situation, leading the reviewer to caution others against hiring the company. Overall, the review illustrates a clear sentiment of frustration and disappointment, highlighting common concerns about workmanship, communication, and accountability within the service provided by Stone of Hope Maintenance. Read less