Overview of Company Customer Sentiment Analysis in January
The reviews for Platform Project Management highlight significant dissatisfaction among customers. Many report experiences of poor communication, unfulfilled service commitments, and lack of professionalism. The owner, Deran Tolbert, particularly faces criticism for failing to return calls and not attending scheduled appointments. Customers express feelings of being scammed due to inadequate servi... Read more
The reviews for Platform Project Management highlight significant dissatisfaction among customers. Many report experiences of poor communication, unfulfilled service commitments, and lack of professionalism. The owner, Deran Tolbert, particularly faces criticism for failing to return calls and not attending scheduled appointments. Customers express feelings of being scammed due to inadequate service delivery and lack of accountability. Overall, the sentiment is predominantly negative, suggesting that potential customers should exercise caution. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews overwhelmingly reflect a negative sentiment toward Platform Project Management, primarily due to the following common themes:Poor Communication: Numerous customers reported difficulty in reaching the owner, Deran Tolbert. There were accounts of unanswered calls, a full voicemail box, and a non-functional website, suggesting a lack of professionalism and accessibility.Missed Appointment... Read more
The reviews overwhelmingly reflect a negative sentiment toward Platform Project Management, primarily due to the following common themes:Poor Communication: Numerous customers reported difficulty in reaching the owner, Deran Tolbert. There were accounts of unanswered calls, a full voicemail box, and a non-functional website, suggesting a lack of professionalism and accessibility.Missed Appointments: Many customers noted that appointments were scheduled and then disregarded. This led to frustrations as clients experienced delays in service without clear communication. One customer detailed a specific instance where the owner promised to return the next day but failed to show up.Incomplete Services: Customers expressed disappointment with the lack of preparation and follow-through on jobs. One particular review mentioned that the owner arrived without the necessary tools to fix the problem, raised serious concerns about his level of preparedness and commitment to service.Sense of Being Scammed: The term "scam" was explicitly used, indicating that several clients felt deceived by the company's practices. This sentiment was echoed throughout multiple reviews, painting a picture of a business that does not deliver on its promises.Negative Interaction with Warranty Companies: The inability of the customers to resolve issues through home warranty companies due to the contractor's unresponsiveness added to the overall dissatisfaction and feelings of helplessness. In summary, customers express a collective frustration over their experiences with Platform Project Management, indicating a necessity for potential clients to reconsider before engaging with this company. Read less
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