Mr. Rooter Plumbing of Killeen

The reviews indicate a clear division in customer experiences with Mr. Rooter Plumbing of Killeen, reflecting both strong appreciation and notable frustration. Positive sentiments emerge primarily in instances where technicians demonstrated technical skill and responsiveness. Customers praised technicians like Tyler and Kelvin for their effective troubleshooting and quick repair services. The re... Read more

The reviews indicate a clear division in customer experiences with Mr. Rooter Plumbing of Killeen, reflecting both strong appreciation and notable frustration. Positive sentiments emerge primarily in instances where technicians demonstrated technical skill and responsiveness. Customers praised technicians like Tyler and Kelvin for their effective troubleshooting and quick repair services. The reports of being able to schedule appointments even on a holiday week suggest a level of accessibility that many customers found beneficial, with some indicating they would recommend the services to friends and return for future plumbing needs. Conversely, a substantial portion of the feedback reveals significant dissatisfaction. Several reviewers expressed frustration with service reliability, citing communication breakdowns that resulted in delays or missed deadlines. In one instance, a customer reported a failure to complete work and a lack of follow-through on a time-sensitive job, leading to considerable stress as they approached a closing date for a home purchase. Additionally, concerns about pricing surfaced, with a customer feeling that costs were higher than competitive rates, contributing to an overall perception of being overcharged. Overall, the common findings delineate a dichotomy: while technician performance receives accolades, systemic issues such as communication, reliability, and cost transparency seem to undermine customer trust. This suggests that for Mr. Rooter Plumbing of Killeen to improve its reputation, addressing these negative aspects will be essential in balancing its service offerings. Read less