Lochridge Priest

The sentiment analysis reveals a clear trend in the feedback provided by customers regarding Lochridge Priest, indicating a significant discontent. Many individuals report experiences that indicate a systematic issue with pricing transparency and perceived integrity within the company's service model. Reviewers consistently mention being overcharged for services that were either unnecessary or exe... Read more

The sentiment analysis reveals a clear trend in the feedback provided by customers regarding Lochridge Priest, indicating a significant discontent. Many individuals report experiences that indicate a systematic issue with pricing transparency and perceived integrity within the company's service model. Reviewers consistently mention being overcharged for services that were either unnecessary or executed poorly. Charges often included steep labor fees for simple tasks, leading to sentiments of exploitation, particularly among vulnerable customers. A significant number of reviews reflect a lack of reliability, with customers recounting instances of canceled appointments and delayed service. This inconsistency has raised concerns about the company's dependability, prompting several customers to seek alternatives. There are also notable discrepancies in communication, with reviewers stating that technicians failed to provide clear or accurate assessments of their needs and pricing upfront. This resulted in unexpected charges that compounded customer dissatisfaction. Additionally, some reviews highlighted that several small repair jobs turned into much larger bills, contributing to the overall sentiment of feeling cheated. On the rare occasion of positive feedback, specific technicians were praised for their honesty, punctuality, and quality of work, suggesting there are capable individuals within the company. However, the generalized negative experiences significantly overshadow these positives, leading many customers to advise others against utilizing Lochridge Priest for their HVAC and plumbing needs, citing trust issues and inflated costs as core reasons for their disapproval. Ultimately, the cumulative insights from these reviews suggest that Lochridge Priest may need to reassess its pricing structure, service reliability, and customer communication policies to restore trust and improve overall customer satisfaction. Read less