JL Phelps & Associates Plumbing And Mechanical

Upon examining the recent customer reviews for JL Phelps & Associates Plumbing and Mechanical, several patterns emerge. Positive experiences are typically associated with specific employees like Mike, who is commended for his knowledge, promptness, and customer care. Customers appreciated his ability to provide timely service and clear communication, often stating they would return for future plum... Read more

Upon examining the recent customer reviews for JL Phelps & Associates Plumbing and Mechanical, several patterns emerge. Positive experiences are typically associated with specific employees like Mike, who is commended for his knowledge, promptness, and customer care. Customers appreciated his ability to provide timely service and clear communication, often stating they would return for future plumbing needs based on their interactions with him. On the contrary, negative feedback predominantly focuses on the following concerns:Communication Issues: Many reviews indicated a lack of response from the company after initial contact. Several customers expressed frustration for not receiving estimates or updates, highlighting an inconsistency in follow-up practices.Service Reliability: Multiple customers complained about no-shows and missed appointments. For instance, while one reviewer reported confirming an appointment, the technician failed to arrive without any notification, leading to significant inconvenience for the customer.Transparency and Pricing: A parallel theme noted dissatisfaction with the company Read less