Centex Rootdown Plumbing

From the reviews collected in the past month, the sentiment towards Centex Rootdown Plumbing reveals contrasting experiences. Positive feedback predominantly revolves around the professionalism and expertise of the technician, Jeremy. Multiple customers have remarked on his punctuality, clear communication, and thorough work ethic. They have appreciated his ability to handle extensive jobs, with... Read more

From the reviews collected in the past month, the sentiment towards Centex Rootdown Plumbing reveals contrasting experiences. Positive feedback predominantly revolves around the professionalism and expertise of the technician, Jeremy. Multiple customers have remarked on his punctuality, clear communication, and thorough work ethic. They have appreciated his ability to handle extensive jobs, with customers stating that the repairs were completed efficiently and that they were kept informed throughout the process. These reviewers found the pricing reasonable and expressed their intention to continue using the company for future plumbing needs. Conversely, some reviews signal a frustrating customer experience. One reviewer mentioned feeling pressured into accepting a quote for extensive plumbing work, which they deemed unnecessary for their immediate issue. Another pointed out a failure in diagnosing a sewer problem accurately, leading to unnecessary charges. These reviewers felt dismissed and accused the company of unethical practices, ultimately leading them to seek services elsewhere. Common findings include a division in customer perception: while some find Jeremy's service exemplary, others feel betrayed by poor communication and upselling tactics that did not align with their needs. The recurring mention of Jeremy indicates he is a key element in forming positive experiences, while the concerns around pricing and service scope highlight potential areas for improvement in customer relations and transparent pricing strategies. Read less