A+ Value Rooter

The reviews for A+ Value Rooter paint a troubling picture of their customer service and technical abilities. A significant portion of reviewers reported long delays in service, often necessitating multiple appointments for issues that should have been addressed in one visit. For many, the wait time to get an appointment was excessive, with some waiting over a week for service that inherently shoul... Read more

The reviews for A+ Value Rooter paint a troubling picture of their customer service and technical abilities. A significant portion of reviewers reported long delays in service, often necessitating multiple appointments for issues that should have been addressed in one visit. For many, the wait time to get an appointment was excessive, with some waiting over a week for service that inherently should have been more urgent. Communication failures were highlighted repeatedly, with customers expressing frustration over the lack of updates about appointment statuses. Several customers noted that the office staff seemed disorganized, leading to miscommunications about service appointments and technician arrival times. Many reviewers were left waiting all day for service that never arrived, or they were given chronological estimates that proved inaccurate. The technicians themselves have garnered criticism for their perceived incompetence. Customers reported that some technicians appeared unprepared, failing to bring necessary parts, misdiagnosing issues, or even worsening the problems they came to fix. Complaints also extended to the condition of the technicians, with some describing them as unkempt or unprofessional in their appearance. Issues of dishonesty and excessive costs were also prevalent. Reviewers detailed experiences where they were charged significantly more for services and parts than what they were informed of initially. In numerous accounts, customers felt that they were being upsold unnecessary services and parts, leading to a lack of trust in the company's integrity. On a more positive note, there were a few instances where specific technicians managed to deliver satisfactory results, demonstrating that positive experiences, while rare, do exist within this company. Nonetheless, these instances were exceptions rather than the rule. In conclusion, the feedback around A+ Value Rooter strongly suggests that potential customers approach with caution, as the majority of reviews do not support a reliable or efficient plumbing service. The company appears to struggle considerably with both technical competencies and customer service, leading to a widespread recommendation to explore alternative plumbing options. Read less