Posey Plumbing

The reviews for Posey Plumbing convey a mix of sentiments, but an overwhelming number express frustration and disappointment. While some customers do recognize the quality of the work performed by the technicians, this positive feedback is largely overshadowed by complaints regarding service reliability and customer service.Work Quality: The craftsmanship of the plumbing work seems to receive prai... Read more

The reviews for Posey Plumbing convey a mix of sentiments, but an overwhelming number express frustration and disappointment. While some customers do recognize the quality of the work performed by the technicians, this positive feedback is largely overshadowed by complaints regarding service reliability and customer service.Work Quality: The craftsmanship of the plumbing work seems to receive praise sporadically, indicating that when the job is done, it is often satisfactory. However, the real issue arises when customers express that the work done sometimes leads to further complications, resulting in repeated service calls.Service Timing and Reliability: A recurring theme is the company's failure to adhere to scheduled appointments, leading to significant inconvenience and a loss of trust. Multiple reviewers reported being left waiting for technicians who never arrived or having follow-ups ignored, underscoring a systemic issue in their service management.Customer Communication: There is a noted lack of responsiveness from Posey Plumbing's office staff. Customers frequently mention having to make multiple calls for follow-ups, with reports of unprofessional communication, including incorrect scheduling and a dismissive attitude toward customer grievances.Accountability for Damage: Several reviews indicate severe dissatisfaction with the company's handling of mistakes, particularly when those errors led to property damage. Customers feel that Posey Plumbing does not take responsibility for their work or its consequences, leading to frustration and even legal considerations in some cases.Mixed Experiences: Despite the clusters of negative experiences, a few reviews do reflect positively on specific interactions, particularly highlighting individual employees who went above and beyond, suggesting that certain technicians may still represent the company well. In conclusion, while some aspects of Posey Plumbing, such as their technical work, have been well-received, the overwhelming feedback points to a significant need for improvement in areas of customer service, reliability, and accountability. Prospective customers are likely to approach this company with caution based on the current sentiment expressed in the reviews. Read less