Plumbers Keller

The sentiment in the reviews shows a predominant dissatisfaction that stems from several key issues. Firstly, a recurring theme is the lack of communication from Plumbers Keller regarding their timeliness and availability. Several customers reported waiting for scheduled appointments without any notification of delays, leading to significant inconvenience and frustration. For example, one review n... Read more

The sentiment in the reviews shows a predominant dissatisfaction that stems from several key issues. Firstly, a recurring theme is the lack of communication from Plumbers Keller regarding their timeliness and availability. Several customers reported waiting for scheduled appointments without any notification of delays, leading to significant inconvenience and frustration. For example, one review noted a customer waiting over an hour and having to make multiple calls with no response, which reflects poorly on the company's customer service strategy. Secondly, a significant number of customers expressed discontent with the plumbers' preparedness and professionalism. One review highlighted a plumber breaking a faucet handle due to a lack of pre-emptive planning and the need for the customer to then drive to the store to buy necessary parts. The expectation of having all required tools and materials on hand seemed unmet, which not only inconveniences customers but also raises questions about the plumbers' reliability. Additionally, there's a strong sentiment regarding the perceived laziness and lack of commitment from the plumbing staff. One reviewer specifically mentioned feeling their job was left half-finished and labeled the plumber as hardly competent, delivering a harsh critique of the work ethic displayed. The overall tone of the reviews points to a consensus that beyond a few isolated positive experiences, the service provided has often fallen short of expectations, with factors such as poor communication, inadequate preparation, and lackluster execution becoming central complaints. This feedback highlights significant areas for improvement for Plumbers Keller to enhance their customer satisfaction and reliability in the plumbing service market. Read less