Tempo Air

Positive Experiences: - Friendly Technicians: Customers often appreciate the demeanor and professionalism of the technicians. Many reviews highlight the friendly service, with technicians like Lorenzo and Randy receiving specific praise for their politeness, expertise, and thorough explanation of issues. - Prompt Service: Instances where technicians arrived quickly or maintained communicatio... Read more

Positive Experiences: - Friendly Technicians: Customers often appreciate the demeanor and professionalism of the technicians. Many reviews highlight the friendly service, with technicians like Lorenzo and Randy receiving specific praise for their politeness, expertise, and thorough explanation of issues. - Prompt Service: Instances where technicians arrived quickly or maintained communication about service times are mentioned positively, leading to a strong impression of the company's dedication to customer care. - Effective Repairs: Some customers expressed satisfaction with the efficient resolution of HVAC issues, particularly in instances of emergency service. The ability to diagnose and fix problems swiftly has drawn positive feedback.Negative Experiences: - Inconsistent Service Delivery: A significant number of reviews reflect poor communication regarding appointment confirmations and delays, leading to frustration. Several customers noted that technicians either did not show up at all or were excessively late, impacting schedules and reliability. - Perceived Dishonesty: Instances of customers feeling that they were upsold unnecessary services or parts also arise frequently. There are claims regarding lack of transparency in pricing and quoted estimates that diverge significantly from final charges, leading to a sense of distrust. - Customer Service Failures: Reviews frequently mention a lack of effective follow-up from customer service representatives. Customers recount multiple unanswered calls and unsatisfactory interactions that leave them feeling neglected and unsupported. - Recurring Technical Issues: Complaints regarding the quality of repairs are notable. Some customers report ongoing problems even after service appointments, suggesting potential deficiencies in the technical work or checks performed during visits.Operational Shortcomings: - A recurring theme involves problems stemming from operational failures within the company. Incorrect orders, miscalculations during HVAC installations, and lack of management response contribute to customer dissatisfaction. - The handling of warranties and the clarity of service agreements are also points of contention. Customers cite a lack of transparency that leads to misunderstandings about what services are covered and potential additional charges. In summary, while Tempo Air does have commendable technicians and successful service callbacks in some instances, significant issues regarding follow-through, pricing transparency, and customer communication appear to overshadow these positives. For potential customers, the overall sentiment suggests caution and the need for clear expectations when engaging with Tempo Air services. Read less