Herndon Services

The detailed analysis of the reviews presents a consistent pattern of dissatisfaction stemming from various aspects of customer service and service delivery:Poor Communication: A significant number of reviews cite lack of communication as a major issue. Customers often mention not receiving call-backs, experiencing difficulty getting through to a live operator, and facing unhelpful responses from ... Read more

The detailed analysis of the reviews presents a consistent pattern of dissatisfaction stemming from various aspects of customer service and service delivery:Poor Communication: A significant number of reviews cite lack of communication as a major issue. Customers often mention not receiving call-backs, experiencing difficulty getting through to a live operator, and facing unhelpful responses from staff. This failure in communication contributes to heightened frustration, especially when customers are waiting for updates on repairs or appointments.Service Failures and Delays: Many users report substantial delays in receiving service, often waiting weeks or even months for repairs that were promised. Complaints indicate that appointment schedules were frequently missed, with technicians showing up late or failing to arrive at all. In some cases, technicians had to leave a job site to obtain necessary tools or parts, which further exacerbated the delays.Quality of Work: Several customers express dissatisfaction with the quality of the repairs conducted by Herndon Services. Issues ranged from incomplete repairs to new damages caused by the service technicians. Feedback indicates a lack of skill and professionalism among some technicians, leading to additional problems instead of resolving the original issues.Unresolved Complaints: Many reviews contain a call to action for customers to file formal complaints against Herndon Services, suggesting that past clients feel the need to escalate these issues due to a lack of accountability from the company. There are numerous mentions of people being scammed or defrauded, implying that the concern over Herndon Read less