Herndon McFarland Plumbing

Most of the reviews express high satisfaction with Herndon McFarland Plumbing. Customers frequently mention quick response times, with many appreciating the ability to schedule services promptly, even on weekends or after hours. The professionalism of the technicians is a consistent theme, with names like Trent, David, and Tyler particularly noted for their courteous demeanor and ability to fix is... Read more

Most of the reviews express high satisfaction with Herndon McFarland Plumbing. Customers frequently mention quick response times, with many appreciating the ability to schedule services promptly, even on weekends or after hours. The professionalism of the technicians is a consistent theme, with names like Trent, David, and Tyler particularly noted for their courteous demeanor and ability to fix issues efficiently. Reviewers commend the company's transparency and willingness to explain issues thoroughly, making customers feel informed and valued. Positive experiences also highlighted the cost-effectiveness of the services, especially with the inclusion of discounts like those for seniors, which customers found reassuring and reasonable. The quality of work is often touted, with particular success noted in challenging situations like slab leak detection and repairs, indicating a high level of expertise within the team. On the downside, one significant complaint raises concerns about customer service and communication. A reviewer detailing their experience with Teresa pointed out major issues, including unprofessional behavior and a lack of direct communication with the customer. This instance of perceived incompetence and rudeness from management led the reviewer to recommend avoiding the company altogether. Such negative feedback could impact the company Read less