Her Plumbing

The reviews for HER Plumbing showcase a mixed sentiment, with several customers expressing satisfaction with the quality of work, professionalism, and attentiveness of specific staff members. However, there are significant concerns regarding trustworthiness and the behavior of the owner, with some clients expressing frustration over poor communication and service experiences. While some customers ... Read more

The reviews for HER Plumbing showcase a mixed sentiment, with several customers expressing satisfaction with the quality of work, professionalism, and attentiveness of specific staff members. However, there are significant concerns regarding trustworthiness and the behavior of the owner, with some clients expressing frustration over poor communication and service experiences. While some customers would recommend the company based on positive interactions, others strongly advise against it due to serious issues encountered, creating a polarized view of the company's reliability. In detail, a common thread throughout the reviews is the apparent inconsistency in service quality. On one hand, customers like the long-term client praised the thoroughness and attention to detail provided by technicians like Todd, illustrating a dedication to quality and timeliness. Another reviewer echoes similar sentiments, noting that HER Plumbing offers long-term solutions and takes the time to explain issues effectively. These positive experiences highlight the capability of certain employees to deliver reliable and friendly service. Conversely, negative reviews critically address the integrity and professionalism of the owner. Specific complaints include a lack of follow-through and communication breakdowns, particularly with one reviewer who felt dismissed and unheard when requesting assistance. This stark contrast between the service of individual employees and the management style of ownership creates a polarization in customer experiences. While some employees instill confidence and trust in the business, the owner's alleged dishonesty appears to undermine the company's overall reputation. Ultimately, the reviews suggest that while the plumbing services provided may be satisfactory, the company may struggle with consistency in customer experience, particularly linked to management practices. Read less