McWilliams Heating, Cooling and Plumbing

The sentiment analysis reveals several common themes among the reviews:High Costs and Perceived Deceptive Pricing: Multiple customers express dissatisfaction with the pricing model of McWilliams, citing unexpected high charges once technicians arrive. The upfront costs mentioned in the calls do not align with the charges presented afterward, creating a sense of betrayal among reviewers. For instan... Read more

The sentiment analysis reveals several common themes among the reviews:High Costs and Perceived Deceptive Pricing: Multiple customers express dissatisfaction with the pricing model of McWilliams, citing unexpected high charges once technicians arrive. The upfront costs mentioned in the calls do not align with the charges presented afterward, creating a sense of betrayal among reviewers. For instance, one individual mentioned being quoted $80 initially but faced an added $562 for a spigot replacement, which they felt should have been disclosed beforehand.Quality of Work: Many reviews comment on the adequacy of the service provided. While some customers directed praise at specific technicians for their troubleshooting skills and timely responses, negative comments about "quick fixes" and job incompletion are common. For example, one review mentioned that a previous job left a hole in the wall that the technician expected the customer to repair, indicating a lack of professionalism. Others described instances where work done did not meet their expectations or was incomplete, leading to continued issues.Customer Service and Communication Issues: Reviewers frequently mentioned poor communication, particularly regarding job updates and the urgency of repairs. Several customers felt that they received conflicting information, which added to their frustrations. Instances of workers leaving mid-job to address other tasks further irritated customers, who felt their time was wasted, leading to increased charges.Extreme Experiences and Safety Concerns: A review detailed a particularly distressing experience that involved injury due to the plumbing work Read less