Holben

In the analyzed review, the customer expresses considerable frustration with Holben's Plumbing due to ongoing issues with repairs that were not adequately addressed. The initial services performed, which included repairs of two faucets and a toilet leak, resulted in further complications, necessitating a return visit shortly after. The customer specifically notes that despite paying substantial fe... Read more

In the analyzed review, the customer expresses considerable frustration with Holben's Plumbing due to ongoing issues with repairs that were not adequately addressed. The initial services performed, which included repairs of two faucets and a toilet leak, resulted in further complications, necessitating a return visit shortly after. The customer specifically notes that despite paying substantial fees, the solutions provided were insufficient, leading to an unresolved dripping faucet and a sink that could not hold water due to a forgotten trap connection. One of the major complaints centers around the handling of the situation after the repairs. The customer expected an itemized statement and a resolution for returned parts, yet they were told the company was too busy to assist. This lack of responsiveness and unwillingness to provide a credit or to retrieve faulty parts contributed to their overall dissatisfaction. Furthermore, the mishap with the faucet handles not functioning correctly added to the aggravation. Overall, the common dissatisfaction appears to derive from: - Incomplete and ineffective repairs requiring multiple service visits. - Poor communication regarding follow-up support, such as itemized billing and addressing unresolved issues. - Customer service practices that do not prioritize client resolutions, reflecting a lack of accountability. - Significant financial burdens without satisfactory outcomes. The review paints a clear picture of a service that is perceived as unreliable and lacking in customer care, leading to a predominantly negative sentiment surrounding Holben's Plumbing. Read less