Tucker Plumbing

The reviews reflect a polarized sentiment toward Tucker Plumbing, revealing both reliable service and alarming shortcomings. On one hand, numerous customers expressed high satisfaction with their experiences, praising the professionalism and courteousness of the staff. Testimonials mention the company's "A+" customer service and quality plumbing work, emphasizing a personal touch from a family-run... Read more

The reviews reflect a polarized sentiment toward Tucker Plumbing, revealing both reliable service and alarming shortcomings. On one hand, numerous customers expressed high satisfaction with their experiences, praising the professionalism and courteousness of the staff. Testimonials mention the company's "A+" customer service and quality plumbing work, emphasizing a personal touch from a family-run business that builds loyalty and encourages referrals. Conversely, serious complaints were noted regarding safety and operational transparency. A recurring theme revolves around inadequate resolution of issues, particularly concerning gas leaks. One reviewer recounted a dangerous situation where improper installation of a hot water heater led to an unresolved gas odor, ultimately discovered by another company to be a significant safety hazard. This situation points to a troubling lack of accountability from Tucker Plumbing. Additional complaints included unsatisfactory communication regarding appointments and billing practices, where customers felt misled about costs and service scope. One reviewer specifically mentioned an unexpected bill and insufficient capability of the plumbers to perform necessary tasks. Similar sentiments were echoed in other reviews, suggesting systemic issues related to customer communication and the quality of services rendered. Overall, while Tucker Plumbing has a robust base of loyal customers who value personal service, there is a pressing need to improve safety measures, operational transparency, and communication to rebuild trust and address the serious concerns raised by dissatisfied clients. Read less