Lister Plumbing

A majority of the reviews reflect a strong positive sentiment towards Lister Plumbing, particularly regarding the technicians' competence and the quick response times for service requests. Reviewers expressing satisfaction noted how plumbers were prompt, courteous, and capable of resolving complex plumbing issues efficiently. For instance, customers like those who mentioned Jonny and Christopher h... Read more

A majority of the reviews reflect a strong positive sentiment towards Lister Plumbing, particularly regarding the technicians' competence and the quick response times for service requests. Reviewers expressing satisfaction noted how plumbers were prompt, courteous, and capable of resolving complex plumbing issues efficiently. For instance, customers like those who mentioned Jonny and Christopher highlighted the effective problem diagnosis and resolution from the initial call to completion. Several customers have shared experiences of repeat service with Lister Plumbing and have emphasized how they appreciate the company's reliability and ability to solve problems where other plumbing services failed. Particularly notable is the emergency services provided, where reviewers thanked Lister for their timely assistance during critical situations, reinforcing their sense of trust in the company. On the other hand, the reviews also expose troubling patterns concerning service consistency. A handful of reviews reflect dissatisfaction with the handling of previous mistakes, especially in cases where damages occurred due to their service, and complaints about communication failures after initial contact. The sentiment among dissatisfied customers reveals a keen frustration over delays, incomplete repairs, and lack of follow-up for issues that persisted after service. Notably, the company's pricing also drew mixed feedback. Some reviewers felt that while initially higher than competitors, the quality justifies the cost, while others highlighted issues with estimates that did not hold, leading to unexpected charges. This inconsistency affected overall trust for some, comprising a part of their negative experiences. In conclusion, while Lister Plumbing showcases a strong operational presence with numerous satisfied customers, they must keep addressing quality control processes and client communication to foster better relationships with those who encountered service shortcomings. Balancing competitive pricing with transparency will also be crucial for maintaining their positive reputation. Read less