Hexagon Plumbing

The reviews for Hexagon Plumbing reveal a strong sentiment of satisfaction among customers. An important aspect of their service reiterated in the feedback is their reliability. Many reviews indicate that the technicians arrive on time, a vital factor for those in urgent need of plumbing solutions. This promptness was particularly emphasized in emergency situations, with several customers noting t... Read more

The reviews for Hexagon Plumbing reveal a strong sentiment of satisfaction among customers. An important aspect of their service reiterated in the feedback is their reliability. Many reviews indicate that the technicians arrive on time, a vital factor for those in urgent need of plumbing solutions. This promptness was particularly emphasized in emergency situations, with several customers noting that technicians were able to arrive within an hour of the call, providing peace of mind during stressful incidents. The professionalism displayed by George, the owner, and his team is consistently praised. Customers appreciate his engagement, with many mentioning how he personally oversees projects and remains available for communication, which cultivates trust. For example, one reviewer highlighted George's proactive approach during a significant winter storm, ensuring necessary repairs were completed, which showcased his commitment to customer service. Additionally, the reviews collectively point to the transparent pricing structure of Hexagon Plumbing, including reasonably priced services that are often detailed upfront, eliminating any hidden costs. Clients express relief in finding a company that offers fair pricing compared to prior experiences with other service providers, which in several cases had quoted excessively high prices. The technicians' technical expertise and ability to explain solutions clearly also appear as common themes. For instance, customers felt reassured knowing that the team communicated effectively about problems and potential preventative measures during service calls. Cleanliness was another positive aspect mentioned by multiple reviewers, with technicians reportedly cleaning up after repairs and taking care to protect the customer's property. While most reviews were encouraging, there was one mention of scheduling issues, indicating a need for improvement in managing appointments. However, this negative remark did not significantly detract from the overall positive impressions of the services offered. In summary, Hexagon Plumbing is viewed as a reliable, professional plumbing service with a strong emphasis on customer care, expert communication, and fair pricing, making them a highly recommended option for plumbing needs. Read less