Grand Slam Plumbing

The reviews for Grand Slam Plumbing highlight a mix of positive and negative sentiments with several recurring themes.Honesty and Professionalism: Many customers commend the company for its integrity and professionalism. There are numerous mentions of technicians being knowledgeable, friendly, and thorough in their work, with clients feeling assured that they are not being upsold unnecessary servi... Read more

The reviews for Grand Slam Plumbing highlight a mix of positive and negative sentiments with several recurring themes.Honesty and Professionalism: Many customers commend the company for its integrity and professionalism. There are numerous mentions of technicians being knowledgeable, friendly, and thorough in their work, with clients feeling assured that they are not being upsold unnecessary services. This honesty particularly stood out in emergency situations where quick assessments were appreciated.Customer Service: Reviewers frequently mention excellent customer service, particularly in terms of responsiveness and attentiveness from office staff. Praise is given to staff members like Brittany and Josh for their friendly demeanor and efficient communication. However, there were a few reported issues regarding scheduling and miscommunication that detracted from the overall experience for some customers.Pricing Concerns: While many found the service to be reasonably priced, there were several complaints about high costs relative to competitors. Specific charges for certain services, such as $595 for toilet reinstallation and over $900 for initial quotes, led some customers to feel that they were priced unfairly. In contrast, others noted that services were completed quickly without additional hidden fees.Efficiency in Service: Clients communicated appreciation for the timeliness of service, especially in urgent repairs. Many reviews describe situations where Grand Slam Plumbing was able to quickly diagnose and address plumbing issues, often in less time than expected, which speaks to their efficiency.Follow-Up and Accountability: Some reviews highlighted follow-up shortcomings, such as delays in invoicing or troubleshooting after completion of services. Clients expressed that clear communication about the status of quotes and jobs was essential for a better experience.Recommending the Company: A strong majority indicated they would recommend Grand Slam Plumbing based on their experiences. Satisfaction with repair solutions, customer service, and how technicians handled plumbing problems reinforced positive sentiments. In summary, while Grand Slam Plumbing is seen as a reputable and effective plumbing service, attention to pricing transparency and organizational improvements could enhance customer satisfaction further. Read less