Big Johns Plumbing

From the reviews, it is clear that Big John's Plumbing has garnered both admirers and detractors in equal measure. The positive review singles out Gusto as an exemplary plumber who not only performed the job effectively but also maintained a professional demeanor throughout the process. The client appreciated Gusto's readiness to revisit the site to ensure customer satisfaction, reflecting well on... Read more

From the reviews, it is clear that Big John's Plumbing has garnered both admirers and detractors in equal measure. The positive review singles out Gusto as an exemplary plumber who not only performed the job effectively but also maintained a professional demeanor throughout the process. The client appreciated Gusto's readiness to revisit the site to ensure customer satisfaction, reflecting well on his work ethic and the company's capacity to provide skilled employees. Conversely, the negative review casts a shadow over the overall reputation of Big John's Plumbing. The reviewer narrated a distressing experience involving contractual issues and unexpected costs, alleging that the company engaged in unethical practices such as placing a lien on the property without prior notice. Additionally, they mentioned receiving subpar workmanship that necessitated further repairs at a significant expense. The claim about the owner's license being suspended adds a severe strain on the company's credibility. Common findings from the reviews suggest:Employee Variation: Individual plumbers like Gusto appear to provide high-quality service, indicating that there may be significant variability in the level of service offered across the company.Transparency Issues: There are concerning reports about practices that suggest a lack of transparency and communication between the company and its clients, particularly in contractual dealings.Quality Control: The negative review highlights issues with the quality of work delivered, suggesting systemic problems in supervision or standards.Customer Trust: The experience of having a lien placed raises significant concerns about trust, which could deter potential customers from engaging with the company. These reviews indicate that while some staff members show dedication and professionalism, there are critical issues within the company's operational practices that need addressing to improve overall customer satisfaction and trust. Read less