Alan Burkhalter Plumbing

Positive Experiences: Several reviewers express happiness with the service provided by the technicians, noting their professionalism, friendliness, and competence. Customers like Beau and Jeff received praise for their ability to diagnose and fix plumbing issues efficiently, often exceeding customer expectations. The swift response to emergency calls is also frequently mentioned, with some homeown... Read more

Positive Experiences: Several reviewers express happiness with the service provided by the technicians, noting their professionalism, friendliness, and competence. Customers like Beau and Jeff received praise for their ability to diagnose and fix plumbing issues efficiently, often exceeding customer expectations. The swift response to emergency calls is also frequently mentioned, with some homeowners noting how quickly plumbers arrived to address urgent plumbing problems.Reputed Customer Service: While many experienced positive interactions with plumbers, the customer service received over the phone has raised significant criticism. Multiple reviews highlight experiences with rude or dismissive attitudes, particularly from a specific customer service representative, which has led to escalated frustrations and loss of potential clients. Some reviewers mentioned a stark contrast between the service in the field and interactions with office staff, suggesting a divide in company culture.Pricing Complaints: A recurring theme revolves around dissatisfaction with high pricing and unexpected costs. Customers frequently mention feeling taken advantage of due to charges that many consider excessive. One noted an unpleasant shock when the final bill significantly exceeded initial estimates. Concern over additional charges for time spent fetching parts or performing services that clients believed should have been included contributes to a sense of mistrust toward the company's billing practices.Inconsistent Quality: Several reviewers pointed out inconsistencies in service quality and the competence of the technicians. While some customers praised the knowledge and skill of specific plumbers, others reported unsatisfactory service or inadequate resolutions to their plumbing issues, raising concerns about whether the plumbers on the team have the necessary expertise.A Loyalty Conflict: Many long-time customers still express their willingness to continue using Alan Burkhalter Plumbing despite these negative experiences, highlighting the loyalty cultivated over years of service. Nevertheless, the recurring themes of poor customer service and misleading billing practices indicate a critical need for the company to address these concerns to maintain and enhance customer loyalty moving forward. In conclusion, while Alan Burkhalter Plumbing enjoys a dedicated customer base drawn by quality workmanship, the company faces challenges related to customer service experiences and pricing clarity that could jeopardize its reputation if not addressed. Read less