Milestone

The recent reviews for Milestone reveal a predominantly positive sentiment with many customers praising the professionalism, friendliness, and thoroughness of the technicians. Customers appreciate timely arrivals and detailed explanations of services performed. However, there are notable instances of dissatisfaction, specifically regarding billing issues, scheduling delays, and high prices for cer... Read more

The recent reviews for Milestone reveal a predominantly positive sentiment with many customers praising the professionalism, friendliness, and thoroughness of the technicians. Customers appreciate timely arrivals and detailed explanations of services performed. However, there are notable instances of dissatisfaction, specifically regarding billing issues, scheduling delays, and high prices for certain services. Overall, while the majority of the feedback is favorable, instances of service inconsistencies and communication challenges suggest room for improvement. In detail, there are consistent themes across the reviews. Technicians like Gerardo Valdez, Otis Jacobs, and Hieu Thai are highlighted for their friendly demeanor, professionalism, and ability to tackle complex issues effectively, earning them strong recommendations from customers. A number of reviewers appreciated the way technicians treated their homes with respect, evidenced by practices such as wearing shoe covers and cleaning up after service. Customers frequently noted that they felt informed and educated about their HVAC systems, which adds to their sense of trust in the company. On the other hand, a significant concern appears regarding the scheduling process, where multiple customers reported delays in arrival times leading to wasted hours. Concerns about unclear or miscommunicated billing practices were also mentioned, suggesting that while service quality is high, administrative processes may not be keeping pace. Cases of dissatisfaction included unexpected charges for what customers believed were warranty services, which raised issues of trust and reliability. Finally, while the reviews strongly advocate for the quality of service and the dedication shown by individual technicians, it is clear that Milestone has to address organizational challenges to ensure continuous customer satisfaction and uphold its reputation as a leading service provider. Read less