Advanced Foundation Repair

Across the multitude of reviews for Advanced Foundation Repair, several consistent themes emerge that highlight the company's strengths and weaknesses. Strengths Noted:Honest Initial Assessments: Some reviews commend particular employees, like Bob, for their thorough assessments and honest recommendations. Customers noted situations where they were told that no repairs were necessary, which c... Read more

Across the multitude of reviews for Advanced Foundation Repair, several consistent themes emerge that highlight the company's strengths and weaknesses. Strengths Noted:Honest Initial Assessments: Some reviews commend particular employees, like Bob, for their thorough assessments and honest recommendations. Customers noted situations where they were told that no repairs were necessary, which cultivated a sense of trust.Timeliness and Professionalism During Work: A handful of reviews mention a professional approach during the actual repair work phase, with teams being on time and cleaning up post-work effectively. Weaknesses and Concerns Identified:Poor Communication: A substantial number of reviews express frustration with the company's communication. Issues included long wait times for follow-up, unreturned phone calls, and missed commitments to follow up with customers.Warranty Issues: Many customers highlighted dissatisfaction concerning the handling of warranties. Complaints centered around difficulty in transferring warranties to new homeowners, unexpected fees, and a perceived unwillingness to honor warranty claims.Quality of Work and Follow-Up Service: Multiple reviews detailed dissatisfaction with the quality of repairs performed, including new cracks emerging post-repair and ongoing foundation problems. Customers reported that after initial work, additional issues arose that were not adequately addressed.Customer Service Failures: Numerous reviews mention unprofessional interactions with staff, including rudeness and a general lack of support during disputes over service charges and warranty claims. There were also complaints regarding liens placed on properties for unpaid services that were disputed by customers.Misleading Sales Practices: Some customers felt that the sales process was deceptive, where the company promoted warranties that were difficult to utilize due to confusing terms and conditions, leading to a sense of being scammed. In summary, while some clients experienced satisfactory or even good service from Advanced Foundation Repair, the overwhelming trend in recent reviews leans toward dissatisfaction, with most issues revolving around communication failures, warranty mismanagement, and inadequate follow-through on repair work. The negative experiences overshadow the positive, prompting many customers to express their frustration and recommend potential clients to look elsewhere for foundation repair services. Read less