AC Pros Air Conditioning & Plumbing

AC Pros scores strongly on professionalism, with the vast majority of reviewers praising punctuality, communication, technician courtesy, and pre-arrival notifications across many years of reviews. Project completion is also a clear strength — multiple reviewers describe jobs being seen through to completion, callbacks honored at no extra charge, and same-day responsiveness. Experience scores we... Read more

AC Pros scores strongly on professionalism, with the vast majority of reviewers praising punctuality, communication, technician courtesy, and pre-arrival notifications across many years of reviews. Project completion is also a clear strength — multiple reviewers describe jobs being seen through to completion, callbacks honored at no extra charge, and same-day responsiveness. Experience scores well overall, with several reviewers specifically noting accurate diagnoses, skilled workmanship, and problem-solving that other companies had failed to achieve; however, this is tempered by a meaningful cluster of reviews alleging misdiagnosis or unnecessary upselling of refrigerant and parts. Pricing is the most contested dimension and drags the WW Score down significantly — at least five substantive reviews describe charges that reviewers considered excessive, misleading, or inconsistent with market rates, including one formal complaint filed with the Texas Department of Licensing and Regulation, and two separate reviewers reporting nearly identical $680 refrigerant recharge bills under suspicious circumstances. The score reflects a company with genuine service strengths but a recurring and credible pattern of pricing concerns that cannot be dismissed. Read less