Schrade plumbing

The reviews for Schrade Plumbing reveal a notable dichotomy in customer experiences. On one hand, several reviewers praised the company for its quick response and professional service in emergency situations. The sentiment here is overwhelmingly positive, with comments emphasizing reliability and the friendly demeanor of technicians. Customers seem to appreciate the quick turnaround times and fair... Read more

The reviews for Schrade Plumbing reveal a notable dichotomy in customer experiences. On one hand, several reviewers praised the company for its quick response and professional service in emergency situations. The sentiment here is overwhelmingly positive, with comments emphasizing reliability and the friendly demeanor of technicians. Customers seem to appreciate the quick turnaround times and fair pricing relative to competitors, with multiple people expressing long-standing trust and repeat business in their testimonials. However, a substantial segment of the reviews leans towards dissatisfaction, particularly regarding the repair quality and customer support. Key themes in the negative feedback include:Quality of Service: Several customers expressed frustration with the effectiveness of the plumbing work, mentioning issues such as unresolved plumbing problems and inadequate repairs. One reviewer recounted a simple faucet issue that was improperly diagnosed, leading to unnecessary hassle for the elderly friends they were helping.Warranty Confusion: There were complaints regarding the company's warranty policies, particularly the distinction between parts and labor warranties.Customers were caught off guard by the lack of coverage for labor after 30 days, which contributed to feelings of being overcharged for subsequent service calls on relatively new installations.Customer Service Issues: Statements reflecting dissatisfaction with communication, including rude behavior from phone assistants, and a lack of accountability surfaced in several reviews. One reviewer felt dismissed when reaching out for urgent plumbing issues, highlighting a lack of support after the initial service.Inconsistent Experiences: While some customers shared that they had consistently good experiences with Schrade Plumbing over many years, others noted that their subsequent experiences were significantly poorer. This inconsistency appears to have led some customers to seek alternative plumbing services after feeling disappointed with Schrade's performance. Overall, while Schrade Plumbing is recognized for some critical attributes such as speed and value, the company's reputation could be jeopardized by ongoing issues with service quality and customer care. Addressing the common complaints may help realign customer perceptions and improve overall satisfaction. Read less