Milestone Garage Door Repair

The reviews present a comprehensive picture of customer experiences with Milestone Garage Door Repair, highlighting several key themes:Pricing Concerns: One of the most consistent complaints revolves around high pricing. Numerous reviewers pointed out that the costs for various services were significantly higher than expected and compared negatively to competitors. Instances of being charged hundr... Read more

The reviews present a comprehensive picture of customer experiences with Milestone Garage Door Repair, highlighting several key themes:Pricing Concerns: One of the most consistent complaints revolves around high pricing. Numerous reviewers pointed out that the costs for various services were significantly higher than expected and compared negatively to competitors. Instances of being charged hundreds to thousands for relatively simple repairs were frequently mentioned, suggesting a perception of price gouging. Customers felt they were being taken advantage of, particularly in emergency situations.Sales Tactics and Customer Experience: Many reviews indicated that technicians often engaged in aggressive upselling, pushing for unnecessary services or products under the guise of urgency or necessity. Multiple customers felt that their needs were overlooked in favor of maximizing sales, resulting in frustration and disappointment. Some reviewers noted technicians who seemed more interested in selling new units rather than properly diagnosing and repairing existing issues.Service Reliability and Quality: While there were individual testimonials praising specific technicians for their professionalism and expertise, there were equal, if not more, reports of dissatisfaction with the overall service. Complaints about technicians failing to resolve issues on the first visit, ineffective diagnoses, and incomplete repairs contributed to a sense of unreliability. Instances of second opinions revealing that initial diagnoses by Milestone were erroneous also surfaced frequently.Customer Support and Follow-Up Issues: A number of reviewers expressed disappointment in customer service interactions post-service. Issues with billing, service clarity, and follow-up support were often highlighted. There were notable frustrations regarding difficulty in obtaining refunds, lack of follow-through on warranties, and unresponsiveness to complaints.Mixed Sentiments on Technicians: Despite the negative aspects, many customers praised the friendliness and demeanor of the technicians, which hints at a training effort focused on customer interaction. Some respondents felt that while technicians were well-meaning and pleasant, they were either inexperienced or inexperienced in solving problems effectively.Membership Dissonance: The company's monthly service plans were also widely criticized. Many customers reported feeling misled about the benefits associated with these memberships, leading to further dissatisfaction when they tried to use their services but found them ineffective or not applicable to the jobs they required. In summary, the landscape of reviews for Milestone Garage Door Repair reveals a business wrestling with a significant gap between its advertised quality of service and customer expectation. While there are instances of outstanding individual service, the overall trend indicates a need for structural changes in pricing transparency, sales practices, and responsiveness to customer concerns to rebuild trust and satisfaction among its client base. Read less