Hedrick

Hedrick's Service Now has garnered a loyal customer base through years of consistent service in HVAC and plumbing work, as indicated by several reviews. New customers, such as those who've recently purchased homes, appreciate the holistic solutions offered, including comprehensive system replacements and inspections that often surpass competitors who propose only partial fixes. The company's prici... Read more

Hedrick's Service Now has garnered a loyal customer base through years of consistent service in HVAC and plumbing work, as indicated by several reviews. New customers, such as those who've recently purchased homes, appreciate the holistic solutions offered, including comprehensive system replacements and inspections that often surpass competitors who propose only partial fixes. The company's pricing is often described as "middle of the road," suggesting good value for the quality of service rendered. The operational efficiency of Hedrick's is frequently applauded, with many reviews praising punctuality and clear communication regarding appointment times. The front-line staff, particularly people like Stacy, receive commendation for their excellent customer service skills. Many customers express trust in the company, having continued their patronage for over two decades, which speaks volumes about long-term satisfaction. Contrastingly, there are a few notable critiques, primarily related to specific interactions with technicians. A couple of reviewers highlighted experiences where the technicians seemed dismissive of the problems they encountered, indicating a disconnect between customer needs and technician responses. One reviewer shared a disappointing plumbing experience where the technician did not adequately address the issue, leading to extended service time and an escalation that could have been avoided with better communication. In summary, while Hedrick's Service Now excels in providing quality service and has many satisfied customers, the company may benefit from reinforcing its training for technicians. Ensuring that every team member embodies the company's values of professionalism and customer-centric service could secure further positive experiences and reviews. Read less