AStar Air Conditioning, Plumbing & Electric

Positive Experiences: - A number of reviews reflect satisfaction with specific technicians, noting their professionalism, skill, and customer service. For instance, customers commend technicians such as Jason, Cooper, Luis, and Justin for their expertise and positive attitudes, highlighting their capability to handle residential issues effectively. - Quick response times and effective repair... Read more

Positive Experiences: - A number of reviews reflect satisfaction with specific technicians, noting their professionalism, skill, and customer service. For instance, customers commend technicians such as Jason, Cooper, Luis, and Justin for their expertise and positive attitudes, highlighting their capability to handle residential issues effectively. - Quick response times and effective repairs have been noted positively, especially in emergency situations where customers felt relieved by prompt actions.Negative Experiences: - A considerable portion of the feedback revolves around claims of deceptive practices, high prices, and poor quality of service. Several customers describe experiences that leave them feeling scammed, suggesting that initial repairs are temporary and do not address underlying issues. This is particularly concerning in scenarios involving air conditioning units that stop functioning shortly after service. - Communication problems were a recurrent theme. Numerous reports mention customers waiting for technician arrivals without being notified of delays or cancellations, contributing to a sense of neglect and dissatisfaction.Service Reliability Issues: - Many reviews articulate frustration with service reliability, particularly concerning repairs and installation quality. Issues such as incorrect installations, HVAC units being too small or mismatched for homes, and repeated calls for the same issues signal significant operational deficiencies. - Customers have reported inadequate follow-through from the company, such as promised callbacks that never occur, leaving them feeling abandoned. This unresponsiveness seems to reflect poorly on managerial practices.Pricing and Billing Concerns: - The company's pricing structure has raised eyebrows as several customers feel they are overcharged for parts and services that are either subpar or unnecessary. There are mentions of high labor costs, particularly for straightforward repairs. This has led to customer outrage, especially when comparisons to competitors indicate they are being charged excessively.Mixed Customer Service Interactions: - While individual technicians often receive praise for their skill and customer engagement, the administrative side of the company is frequently criticized. Experiences involving scheduling and communication with customer service representatives seem to detract significantly from the overall experience. - Issues with how issues are handled, including emergency calls and the apparent lack of care when dealing with critical situations (e.g., clients with health concerns affected by HVAC failures), further exacerbate customer grievances. In summary, AStar Air Conditioning, Plumbing & Electric presents a stark dichotomy in customer experiences, with standout technicians surrounded by a backdrop of systemic shortcomings in management, communication, and service quality. While they have the potential for excellent service, a consistent failure to address operational issues diminishes overall client trust and satisfaction. Read less