Precision Plumbing Service

The reviews share a polarized perception of Precision Plumbing Service. On the positive side, numerous customers commend the company for their skilled workforce and timely completions. Reviews mentioning professionalism, responsiveness, and quality workmanship stand out, particularly cases involving urgent repairs where technicians successfully resolved complex plumbing issues promptly. These posi... Read more

The reviews share a polarized perception of Precision Plumbing Service. On the positive side, numerous customers commend the company for their skilled workforce and timely completions. Reviews mentioning professionalism, responsiveness, and quality workmanship stand out, particularly cases involving urgent repairs where technicians successfully resolved complex plumbing issues promptly. These positive experiences, often attributed to particular employees, highlight a dedication to quality when service operations are executed smoothly. Conversely, a troubling number of reviews report frustrating experiences, characterized by missed appointments, insufficient communication, and unaddressed follow-ups. Customers describe situations where technicians failed to arrive at scheduled times or left without providing a resolution, leading to customer frustration and a perception of negligence. Specific incidents involving damage to property without accountability further exacerbate the negative sentiment. Issues with processing claims through home warranties and perceived incompetence of technicians were also highlighted, suggesting systemic issues within operational management and customer service practices. Additionally, there is a recurring theme of dissatisfaction with staff interactions, including reports of rude communications from the company's owners and front office. This lack of professionalism tarnishes the otherwise positive technical work that some technicians accomplished. Ultimately, customers expressed a strong recommendation for potential clients to consider alternate plumbing services due to the variability in service quality and a tendency for significant operational shortcomings. Read less