American Eagle Septic

The majority of the reviews articulate serious concerns over American Eagle Septic's business practices. A prominent theme across these reviews is the perception of dishonesty, with the most alarming incident being the claim of charging $4200 for unneeded pumps. This reveals a pattern of what customers perceive as exploitative behavior, particularly when vulnerable clients seek emergency services.... Read more

The majority of the reviews articulate serious concerns over American Eagle Septic's business practices. A prominent theme across these reviews is the perception of dishonesty, with the most alarming incident being the claim of charging $4200 for unneeded pumps. This reveals a pattern of what customers perceive as exploitative behavior, particularly when vulnerable clients seek emergency services. Additionally, the company's communication practices are heavily criticized. Customers report a lack of professionalism, highlighted by their anecdote of receiving a casual greeting rather than a proper business introduction. Complaints about rescheduled appointments are frequent, with customers expressing frustration over delays and the inability to get timely updates. This lack of reliability and follow-through builds a significant negative sentiment towards the company's operational integrity. Interestingly, while one positive review contrasts sharply with the others by praising knowledge and a helpful explanation of services, it fails to offset the widespread discontent from dissatisfied customers. The mention of the company's attempt to refute the negative feedback publicly appears to have backfired, only compounding the frustration of previous clients who feel their concerns were ignored. Overall, the emerging consensus presents American Eagle Septic as a service plagued by issues of transparency, professionalism, and customer relations, indicating a pressing need for them to rectify their approach to both service delivery and client interaction to improve their reputation. Read less