Strittmatter

The reviews for Strittmatter consistently indicate a negative experience for many customers. Key sentiments can be summarized as follows:High Pricing and Perceived Overcharging: A substantial number of customers criticized the company for exorbitant costs, suggesting price gouging for services that they felt should be more reasonably priced. Customers frequently cited specific instances of being c... Read more

The reviews for Strittmatter consistently indicate a negative experience for many customers. Key sentiments can be summarized as follows:High Pricing and Perceived Overcharging: A substantial number of customers criticized the company for exorbitant costs, suggesting price gouging for services that they felt should be more reasonably priced. Customers frequently cited specific instances of being charged far more than competitors for the same parts or services, raising suspicions of dishonest practices.Poor Diagnostics and Recommendations: Many customers expressed frustration over what they perceived as unnecessary recommendations for major repairs or replacements that were later proven to be incorrect after seeking opinions from other service providers. Reviews mentioned technicians who seemed more focused on selling new systems rather than fixing existing issues.Inconsistency in Service: The reviews reflected a lack of consistency in service quality among technicians. While a few customers shared positive experiences about friendly and professional technicians, many others encountered technicians who were either unprofessional or unhelpful, resulting in poor service experiences.Lack of Transparency: A common complaint was the lack of transparency regarding service fees and diagnostics before proceeding with work. Customers reported being surprised with charges they did not expect, which contributed to their overall dissatisfaction.Follow-up Issues and Customer Support: Customers reported ongoing issues with their systems even after service, leading to multiple calls and appointments without resolution. Many expressed disappointment with customer service, citing unreturned calls and perceived indifference to their concerns.Mixed Experiences with Technicians: Some technicians received praise for their professionalism and thoroughness, while others were described as inattentive and hesitant to provide clear communication on issues and costs. The inconsistency in technician performance suggests a need for improved training or standards.Few Positive Experiences: While there are instances of positive feedback complimenting specific technicians for good service, these comments are outweighed by the numerous negative ones. Customers appreciated prompt service and knowledgeable staff but still often questioned the integrity of the pricing and service provided. In summary, Strittmatter faces multiple challenges in customer satisfaction, primarily related to pricing transparency, service quality inconsistency, and trustworthiness. The organization might benefit from addressing these areas to improve its overall service reputation and customer retention. Read less