Woodie Woods Plumbing

The reviews highlight a number of positive aspects of Woodie Woods Plumbing. Customers frequently mention the helpfulness and courtesy of staff members, especially praising individual plumbers like Robbie, Clint, Lonnie, and Keith for their professionalism and expertise. Quick response times, particularly during emergency situations, were also appreciated, as well as the ability to efficiently res... Read more

The reviews highlight a number of positive aspects of Woodie Woods Plumbing. Customers frequently mention the helpfulness and courtesy of staff members, especially praising individual plumbers like Robbie, Clint, Lonnie, and Keith for their professionalism and expertise. Quick response times, particularly during emergency situations, were also appreciated, as well as the ability to efficiently resolve plumbing issues. Many users express loyalty and satisfaction based on long-term relationships with the company, citing their reliability over several years. Conversely, a recurring theme in the reviews is criticism of the company's pricing transparency and authorization practices. Multiple customers reported feeling misled about the costs associated with services rendered. Specific grievances included being charged high amounts for what was perceived to be minimal work, as well as concerns about the flat-rate pricing structure. Some customers felt ignored or poorly treated during phone communications, particularly when addressing billing disputes or customer service complaints. Additionally, there are reports of inconsistencies in service quality, with some customers experiencing deeply satisfactory interactions while others faced rude or dismissive communication. This has led to mixed feelings about recommending the company, where some users express a desire to refer others, and others caution potential customers to be aware and shop around first. In summary, while a substantial portion of the customer base appreciates the service quality and staff demeanor, significant issues regarding pricing, authorization, and customer service practices emerge from the reviews. The company may benefit from addressing these concerns to enhance their overall reputation and customer satisfaction. Read less