Milestone

In the reviews, there is a clear distinction between positive and negative experiences, creating a dichotomy in customer sentiment. On the positive side, numerous customers have praised Milestone for:Professionalism and Expertise: Technicians, including Armando, Shayde, and Joshua, received accolades for their professional demeanor, skill, and thoroughness during service calls. Many customers high... Read more

In the reviews, there is a clear distinction between positive and negative experiences, creating a dichotomy in customer sentiment. On the positive side, numerous customers have praised Milestone for:Professionalism and Expertise: Technicians, including Armando, Shayde, and Joshua, received accolades for their professional demeanor, skill, and thoroughness during service calls. Many customers highlighted their capacity to clearly explain issues and solutions.Customer Service: Though the experience varied, positive comments about customer service emphasized polite interactions, with several customers mentioning that technicians were prompt, friendly, and efficient. The willingness to address inquiries without a sales-heavy agenda also garnered positive feedback.Reliability: Many long-term customers expressed loyalty due to consistent, reliable service over the years, citing technicians who were attentive and dedicated to ensuring their HVAC or electrical systems worked impeccably. However, significant complaints overshadow these commendations:Pricing Issues: A notable number of reviews pointed to frustration with perceived high pricing and aggressive upselling practices. Customers shared experiences of being quoted excessively high prices for repairs compared to competitors. This has led to skepticism regarding transparency in pricing and the need for detailed explanations accompanying quotes.Service Reliability Problems: Multiple reviewers were disheartened by instances of technicians not showing up for scheduled appointments. Customers indicated involvement in prolonged back-and-forth communication with the customer service team without satisfactory resolutions. This lack of reliability has caused dissatisfaction and considerable inconvenience.Negative Experiences with Specific Technicians: Some customers expressed disappointment over the quality of service, feeling that they were poorly handled. Reviews mentioned inadequate explanations or service completion, with some claiming that technicians were not adequately skilled for certain jobs.Long-standing Reputation vs. Recent Issues: While some customers noted that Milestone once provided excellent service, they observed a decline in quality and service reliability over time. This inconsistency between past and current experiences raised questions about the company's possible changes in management or quality standards. In summary, while Milestone possesses strengths in professionalism and customer engagement, it faces critical feedback regarding service reliability, pricing practices, and miscommunication that the company must address to enhance overall customer satisfaction. Read less